Shipping & Returns
Shipping
We offer worldwide shipping on all orders. Processing time is 1-3 business days, with shipping times varying by location:
- Europe: 3-7 business days
- North America: 5-10 business days
- Rest of World: 7-14 business days
All orders are carefully packaged and shipped with tracking information provided via email.
Returns & Exchanges
We accept returns within 30 days of delivery for unworn items in original condition. Items must be returned in their original packaging.
To initiate a return, please contact us at hello@maison-the.com with your order number and reason for return.
Return shipping costs are the responsibility of the customer unless the item received was damaged or incorrect.
Refunds
Refunds will be processed within 5-7 business days after we receive your returned item. Refunds will be issued to the original payment method.
For any questions regarding shipping or returns, please don't hesitate to contact us.